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General FAQs

What is Blu Atlas?

Blu Atlas is a men’s grooming brand that provides effective, premium skincare and fragrance solutions designed to maximize men’s confidence. We’re dedicated to crafting the most advanced formulations from clean, active ingredients that deliver visible results and sensational experiences.

When will my order arrive?

Orders are normally processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. The shipping times featured during the checkout process are estimates provided by the carrier of how long the order will take to arrive once it has been processed and shipped out.

Promotions and Discounts

Please note: all promotional codes are only For one-time purchase items and not subscriptions. they Cannot be stacked with subscription items and are Not combinable with other discounts. Discount codes are NOT applicable to sets and bundles. 

Free Trial FAQs

Do I have to sign up for a subscription?

Yes, in order to receive the Essentials Travel Set Free Trial, you must enroll in a subscription for the full-sized versions of the included products. However, you can cancel your subscription at any time.

What’s the difference between full-sized and travel-sized?

The travel-sized versions of the Shampoo, Conditioner, and Body Wash contain 3 oz of the product, whereas the full-sized versions contain 8 oz. The travel-sized Face Moisturizer contains 1 oz of the product, whereas the full-sized version contains 2 oz.

How do I manage my subscription?

To add or cancel a subscription, choose “Login” on the menu bar, click “Manage Subscription,” and enter your email to be sent a login link. Follow the link in the corresponding email and you’ll be automatically logged in and able to manage your subscriptions.

International Orders FAQ Updates:

What is Delivered Duties Paid (DDP) Shipping, and Which Countries Are Eligible?

Delivered Duties Paid (DDP) shipping is a comprehensive shipping method where all duties and taxes are included within the shipping cost upfront. This ensures that there are no additional charges upon the receipt of your order.DDP shipping is available for the following countries: Canada (CA), United Kingdom (UK), European Union (EU) member countries, Australia (AU), Mexico, Ireland, and Japan.At the point of checkout, the duties and taxes will be clearly itemized as part of your total costs, providing transparency and ease of understanding of your final purchase amount. Specifically, for customers in the UK and the EU, product prices are displayed as "VAT-inclusive." This means that the import tax is already calculated within the product cost, ensuring a seamless shopping experience without the worry of unexpected fees.

What Happens If My Country Is Not Included in the Delivered Duties Paid (DDP) List?

For destinations outside the aforementioned Delivered Duties Paid (DDP) countries, orders are dispatched under the terms of Delivered Duties Unpaid (DDU). Under DDU shipping, any applicable duties and taxes incurred upon the order's arrival will be the responsibility of the recipient. Customers are advised to be aware of their local customs policies and charges that may apply upon delivery.

How Are Duties and Taxes Calculated and Displayed?

During the checkout process, our system calculates your shipping costs along with any applicable taxes and duties relevant to your order. These fees are itemized and displayed under the shipping method you select, ensuring transparency and clarity in your total cost breakdown.For customers residing in the United Kingdom (UK) and the European Union (EU), it is important to note that Value Added Tax (VAT) will not be separately itemized. This is because our product pricing is structured to be "VAT-inclusive," meaning the cost you see for each product already includes the applicable VAT, streamlining your shopping experience.Should you require any further information or need clarification on this matter, please do not hesitate to contact us via email at

Why Are There Restrictions on Cosmetic Products in Certain Countries?

The regulatory landscape for cosmetic products differs significantly across countries, with each jurisdiction setting its own standards regarding permissible ingredients and product formulations. These regulations are in place to ensure the safety and well-being of consumers. To adhere to these international regulatory standards and uphold our commitment to customer safety, we limit the distribution of our cosmetic products exclusively to countries where they fulfill the requisite regulatory criteria.Should you require additional information or need further clarification on this matter, we invite you to contact us via email at